About bk99 What You Want to Know — All answers, right here

Signing up at bk99 only requires three pieces of information:

• Your full name (as it appears on your National ID)
• An active mobile number (preferably registered with bKash or Nagad)
• Date of birth (you must be at least 18 years old)

You'll also need to set a strong password. Registration is completely free and takes under 2 minutes. For more details, Registration Page here.

No. Under bk99's policy, each person may hold only one account. Any attempt to create multiple accounts using the same mobile number, device, or payment method will result in all accounts being closed and any bonuses being forfeited.

Yes, though the process takes a bit longer. Log in, go to Profile Settings, add your new number, and verify it with an OTP. If you no longer have access to your old number, contact support with your NID — the change will be made after verification.

Verification is not required for regular logins or small deposits. However, you may need to upload your NID for large withdrawals (generally above ৳50,000) or if suspicious activity is detected on your account. This can be done easily from the "Verification" menu in your profile.

Login page Click the "Forgot Password?" link. Enter your registered mobile number and you'll receive an OTP. Use the OTP to set a new password. The entire process takes under 2 minutes. Your password must be at least 8 characters long.

Yes. Responsible Gaming Go to the page to find the self-exclusion or permanent account closure option. You can also request it directly through Support. Make sure to withdraw your balance before closing your account.

After logging in, go to "Wallet" → "Deposit" → select "bKash". Enter the amount, send the payment to the bk99 number provided, then submit your transaction ID. Your balance is typically credited within 5 minutes. Minimum deposit is ৳200.

Processing times vary by payment method:

• bKash & Nagad: Usually instant — 5 minutes at most
• Rocket: 5–15 minutes
• Bank Transfer: 15–60 minutes

If it takes more than 30 minutes, contact Support with your deposit reference number.

The minimum deposit via bKash or Nagad is ৳200, with a maximum of ৳25,000 per transaction. For bank transfers, the minimum is ৳1,000. Your daily limit is determined by your account level. No additional charges apply to deposits.

Yes. If a deposit fails, the amount will be returned to your mobile banking account — usually within 1–24 hours. If it hasn't come back, contact Live Chat with your transaction ID and bk99 will sort it out quickly.

No, bk99 does not charge any fees on deposits. However, your mobile banking provider (bKash/Nagad) may apply their own transaction fees in accordance with their policy — bk99 makes no deductions on its end.

This is not recommended. For security purposes, always use a payment method registered in your own name. Third-party payments may be held for verification. To avoid issues at withdrawal, use your own payment method.

Yes! You can add balance to your account using a bk99 voucher. Go to "Wallet" → "Redeem Voucher" and enter your code. For full details on voucher validity and terms, on the Vouchers page here.

bKash and Nagad withdrawals typically arrive within 5–15 minutes. During peak hours, it may take up to 30 minutes. Bank transfers take 15–60 minutes. Withdrawal requests made between midnight and 6 AM may be processed the following morning.

Minimum withdrawal is ৳300 via bKash and Nagad, ৳500 via Rocket, and ৳1,000 via bank transfer. Daily withdrawal limits are determined by your account verification level. Higher limits apply for VIP members.

First, confirm that the bonus wagering requirements have been met. If it's still pending, check the following:

• Whether account verification is complete
• Whether your withdrawal and deposit methods match
• Whether your daily limit has been reached

If the issue persists, contact Live Chat with your withdrawal ID.

Bonus funds cannot be withdrawn directly — you must first meet the specified wagering (rollover) requirements. For example, a 5x wagering requirement means you'd need to place ৳5,000 in bets on a ৳1,000 bonus. Once the requirements are fulfilled, the bonus balance is added to your main balance and can be withdrawn.

bk99 does not charge any withdrawal fees. However, your mobile banking provider or bank may apply their own charges. A set number of free withdrawals is available each month — learn more Terms & Conditions here.

The general rule is to withdraw using the same method you deposited with. In special circumstances (such as a number change), contact Support with your NID to request an alternative method — it will be approved after verification.

After your first deposit as a new member, the welcome bonus will be automatically credited to your account — no separate code required. The bonus amount and terms may change from time to time. For details, Rewards Page here.

A wagering requirement means you must place a specified amount in bets before withdrawing your bonus funds. For example, a 5x wagering requirement on a ৳1,000 bonus means you need to wager a total of ৳5,000. To view your current bonus terms, check the "Bonus" section in your account.

Yes! Share your referral code with friends. When they register using your code and make their first deposit, you'll receive a referral bonus. Find your code in the "Refer & Earn" section of your profile. There's no limit on how many referrals you can make from a single account.

Yes. Every bonus has a set expiry period (typically 7–30 days). If the wagering requirements aren't met within that time, the bonus balance is automatically forfeited. Your original deposit is not affected. So once you receive a bonus, use it promptly.

Weekly or monthly cashback returns a set percentage of your losses. It is typically credited every Monday or on the first day of the month. Your cashback rate increases with your VIP level.

Yes! You'll earn a daily login bonus every time you log in. Log in for 7 consecutive days and you'll unlock a special weekly reward. Bonus amounts vary based on your account level and activity history. Learn more Rewards Page here.

bk99 features:

• Sports Betting: cricket, football, tennis, badminton, and hundreds more sports
• Live Casino: Baccarat, Roulette, Blackjack, Live Dealer Games
• Slot Games: 300+ Slot Machines
• Lottery: Daily & Weekly Lottery
• Jackpot: Progressive Jackpot Games

The minimum bet in most Sports markets is ৳50. The maximum bet varies by match and market — generally ranging from ৳1,000 to ৳50,000. Higher limits are available for VIP members.

Yes! bk99 offers in-play and live betting. Place bets on ongoing matches with real-time odds. Use live scores, stats, and match conditions to make informed decisions. Live betting runs even smoother on the mobile app.

Lottery page and purchase your ticket. Draws take place at scheduled times and results are displayed instantly. Winnings are credited directly to your wallet. Three lottery types are available: daily, weekly, and mega.

Jackpot Winnings are credited to your wallet first. Small jackpots (under ৳10,000) are instant. Larger prizes (৳1,00,000+) are processed within 24 hours after verification. For major jackpots, the Support team will reach out to you directly.

Yes. bk99 uses 256-bit SSL encryption. Your personal details, payment information, and gaming history are fully encrypted and secure. No data is ever shared with third parties. Learn more Privacy Policy read here.

Log in → Profile → Security Settings → Enable "Two-Factor Authentication". You'll receive an OTP on your mobile with every login. This is the most important security feature — make sure it's always turned on.

Change your password immediately and enable 2FA. Then contact support — we'll terminate any suspicious login sessions. If needed, your account can also be temporarily locked.

bk99 strictly enforces an 18+ policy. Age is verified at registration. An NID may be requested if there is any doubt. Parents can contact Support to request the closure of a minor's account. Learn more on the Responsible Gaming page read here.

on the Responsible Gaming page Self-exclusion options are available, ranging from 1 day to permanent. Log in and choose from Settings, or submit a request to support. You cannot open a new account while self-exclusion is active.

App page Go there to download the Android or iOS version. For Android, download the APK file and install it (enable "Unknown sources" in your settings). For iOS, visit bk99-taka.com via Safari and you'll get the option to add it to your home screen.

Go to Phone Settings → Security → enable "Install from Unknown Sources", then tap the APK file again. If a "harmful file" warning appears, you can safely ignore it — the bk99 APK is completely secure. If the issue persists, contact Support.

Yes, and there are actually some extra benefits too:

• Quick login with Fingerprint & Face ID
• Push notifications — live odds updates & promotional offers
• Fast loading on mobile data
• Using certain features in offline mode

Keep the app updated regularly for the best experience.

The bk99 app is optimized for data efficiency. Regular betting and slots use around 5–15 MB per hour. Live streaming will consume more data. Enable "Data Saver Mode" in Settings to reduce usage further.

Try the following solutions:

• Close and reopen the app
• Restart your phone
• App Page Download the latest version from
• Clear the app cache (Settings → Apps → bk99 → Clear Cache)

If the issue continues, contact Support with your device model and Android version.